Effective date: March 26, 2019

BillRez Online Privacy Statement

This Privacy Statement explains how BillRez uses and discloses personal information that we collect from people who visit our websites and otherwise engage with us in online business activities. If you have additional questions about privacy or information security, please contact us at privacy@billrez.com. For information on how BillRez protects the personal information we process for clients, please see the BillRez Privacy Statement for Medical Records Processing Clients.

1. Types of Personal Information

This Privacy Statement explains our practices with regard to “Personal Information” collected by BillRez for its own business purposes. Personal Information is any information that can be used to identify, locate or contact you. Personal Information also includes other information that may be associated with your Personal Information. We may collect the following types of Personal Information:

  • Contact Information that allows us to communicate with you, such as your name, username, mailing address, telephone numbers, email address or other addresses that allow us to send you messages.
  • Relationship Information that helps us do business with you, such as the types of products and services that may interest you, information on your company’s size, geographic locations, creditworthiness and demographics.
  • Transaction Information about how you interact with BillRez including purchases, inquiries, customer account information, and information about how you use the BillRez websites and applications.
2. How BillRez collects Personal Information

In many cases, we collect Personal Information directly from you. We will ask you for Personal Information (including Contact Information and Relationship Information) when you interact with us, such as registering on our websites, signing up to receive a newsletter, or making use of our settlement platform. We may collect additional Relationship Information from third party data suppliers who enhance our files and help us better understand our customers.

When you purchase products or services from BillRez, we collect Transaction Information. We also collect Transaction Information when you visit our website, use our applications or contact us, such as for customer service purposes.

If you interact with us online and through email, we use cookies and other technological tools to collect information about your computer and your use of our website and applications. We treat this information as Personal Information when it is associated with your Contact Information or can otherwise be used to identify you. For more information about cookies and other technologies, please see the section Cookies and Other Data Collection Technologies below.

3. How BillRez uses Personal Information

BillRez uses your Personal Information to:

  • Fulfill your requests for products or services and for related activities, such as product and service delivery, customer service, account management, support and training and to provide other services related to your relationship with BillRez;
  • Provide you with marketing communications and offers for products and services from BillRez and, in some cases, our partners, including offers targeted based on your interests, business characteristics and location;
  • Administer surveys and other promotional events;
  • Determine if you are eligible for certain products, services or offers;
  • Provide you with additional information that may be of interest, such as BillRez news and announcements and technical service bulletins; and
  • Manage our everyday business needs, such as payment processing and financial account management, product development, contract management, website administration, forum management, fulfillment, analytics, security and fraud prevention, corporate governance, reporting and legal compliance, and business continuity.
4. Why Personal Information is disclosed by BillRez

We limit our sharing of your Personal Information as follows:

  • We may share your Personal Information with our affiliates, which may only use your Personal Information for the purposes listed above in Section 3.
  • We may also share your Personal Information with our service providers, who are bound by law or contract to protect your Personal Information and only use your Personal Information in accordance with our instructions.
  • We may share your Personal Information with business partners if you have purchased products or services from such partner, interacted with such partner, or otherwise indicated interest in that partner’s products or services. For example, if you are referred to BillRez from a business partner website, we may provide that partner with your Contact Information and certain Transactional Information to validate the referral. We may also provide your Contact Information to companies that offer complementary products and services if you request information about these solutions.
  • We may also disclose Personal Information where needed to affect the sale or transfer of business assets, to enforce our rights, protect our property, or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will also always disclose Personal Information when required to do so by law, such as in response to a subpoena, including to law enforcement agencies and courts in the United States and other countries where we operate.

Please note that we may also use and disclose information about you that is not personally identifiable. For example, we may publish reports that contain aggregated and statistical data about our clients. These reports do not contain any information that would enable the recipient to contact, locate or identify you. These reports also do not contain any identifiable company information.

5. Cookies and Other Data Collection Technologies and Google Analytics

When you visit our website, use our mobile applications, or email with us, we collect certain Transaction Information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.

For example, when you visit our website, we place cookies on your computer. Cookies are small text files that websites send to your computer or other internet-connected device to uniquely identify your browser or to store information or settings in your browser. Cookies allow us to identify you when you return. They also help us provide a customized experience and enable us to detect certain kinds of fraud. In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used simply by adjusting the settings on your browser. All browsers are different, so visit the “help” section of your browser to learn more about cookie preferences and other privacy settings that may be available.

Pixel tags and web beacons are tiny graphic images embedded on website pages or in our emails that allow us to determine whether you have performed a specific action. When you view these pages or open or click an email, the pixel tags and web beacons generate a notice of that action. These tools allow us to measure response to our communications and improve our web pages and promotions.

We collect many different types of information from cookies and other technologies. For example, we may collect information from the device you use to access our website, your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. Our server logs also record the IP address assigned to the device you use to connect to the internet. An IP address is a unique number that devices use to identify and communicate with each other on the internet. We may also collect information about the website you were visiting before you came to BillRez and the website you visit after you leave our site.

In many cases, the information we collect using cookies and other tools is only used in a non-identifiable way, without any reference to Personal Information. For example, we use information we collect about all website users to optimize our websites and to understand website traffic patterns.

In some cases, we do associate the information we collect using cookies and other technology with your Personal Information. This Privacy Statement applies to the information when we associate it with your Personal Information.

You may set your computer’s internet browser settings so you will be notified when you receive any third party cookie, which includes BillRez cookies, and be given the choice to block the cookie. In addition, there are also other controls within certain browsers or available through third parties that enables more extensive blocking of cookies. To learn how to manage your browser based settings and cookies, please visit:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Safari
Interest Based Advertising

BillRez has relationships with third party advertising companies to place advertisements on this website and other websites, and to perform tracking and reporting functions for this website and other websites. These third party advertising companies may place cookies on your computer when you visit our website or other websites so they can display targeted advertisements to you. These third party advertising companies do not collect Personal Information in this process, and we do not give any Personal Information to them as part of this process. However, this Privacy Statement does not cover the collection methods or use of the information collected by these vendors.

Google Analytics

A third party vendor used by BillRez is Google Analytics. For information on how Google Analytics uses data please visit “How Google uses data when you use our partners’ sites or apps”, located at google.com/policies/privacy/partners/.

6. Send-Us-A-Lead Functions

BillRez offers “refer-a-friend” functionality on some of our websites. If you choose to use this function, we will collect Contact Information for your friend. We will automatically send your friend email information inviting him or her to learn more about BillRez.

7. California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of certain of your information by BillRez to third parties for the third parties' direct marketing purposes within the immediately preceding calendar year. To make such a request, please send an email to privacy@billrez.com.

Do Not Track

Some new browsers have a ‘do-not-track’ feature that signals to the websites that you visit that you do not want to have your online activity tracked. When this feature is turned on, BillRez treats this as if you had opted out of our online advertising products. BillRez does not collect third party online behavioral web browsing information (data collected over time across web sites owned or operated by different entities for purposes of delivering advertising based on preferences or interests known or inferred from the data collected).

9. Your Choices

You can always limit the information you provide to BillRez. You can also limit the communications that BillRez sends to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” at the bottom of any email we send you.

Please note that even if you opt-out of promotional emails, we may still need to contact you with important transactional information about your account. For example, even if you opt-out of emails, we may still send you activity confirmations and account statements.

If you have any questions about your choices or if you need any assistance with opting-out, please contact us via email to privacy@billrez.com. You can also write us at the address on our homepage. If you send us a letter, please provide your name, address, email address, and information about the communications that you do not want to receive.

10. Access and Correction

BillRez respects your right to access and correct your Personal Information. If you have an online account, you can log into your account at any time to access and update the information you have provided to us. Additionally, BillRez complies with all laws regarding access and correction. If you need assistance updating your Personal Information, please contact us via email to privacy@billrez.com. You can also write us at the address listed on our homepage. If you send us a letter, please provide your name, address, email address, and detailed information about the change you would like to make.

11. Information Security

BillRez has implemented an information security program that contains administrative, technical and physical controls that are designed to safeguard your Personal Information. For example, we use industry-standard encryption technology to secure sensitive Personal Information when it is being collected and transmitted over the internet as well as firewalls. Please note that you should also take steps to protect yourself, especially online.

12. Notice to Residents of Countries outside the U.S.

BillRez is headquartered and operates in the United States of America, and the BillRez website and online services (including any mobile applications) are intended for use in the United States only. All matters relating to our services are governed by U.S. law. If you visit our website, conduct business with us online, or otherwise contact us from outside of the United States, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to and processed in the United States or in other countries where our affiliates or vendors are located; and (ii) that by using our online services or submitting your information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with U.S. law and this Privacy Statement.

13. Privacy Policies of Third Parties

This Privacy Statement only addresses the use and disclosure of information by BillRez. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. Our affiliates, suppliers and business partners have their own privacy policies, too. We encourage you to familiarize yourself with the privacy statements provided by all third parties prior to providing them with information or taking advantage of an offer or promotion.

14. Forums, Product Reviews and Other Public Areas

Our websites may provide forums and other areas where you can communicate with others and publicly post information. Prior to posting in these areas, please read our Terms of Use carefully. You have no privacy rights in public postings. All the information you post will be accessible to anyone with internet access, and any Personal Information you include in your posting may be read, collected, and used by others. For example, if you post your email address, you may receive unsolicited messages. Please use caution when posting any Personal Information.

15. Job Applicants

If you have applied for employment with BillRez, the Personal Information submitted with your job application will be added to our Talent Community and used for recruitment and other customary human resources purposes. For example, we may send you information about new job opportunities within BillRez as well as other career development resources. You can set your Talent Community preferences at any time via our Career Center.

16. Changes to this Privacy Statement

From time to time, we may update this Privacy Statement to reflect new or different privacy practices. We will place a notice online when we make material changes to this the Privacy Statement. Additionally, if the changes will materially affect the way we use or disclose previously-collected Personal Information, we will notify you about the change by sending a notice to the primary email address associated with your account.

17. How to Contact Us

Please contact us if you have any questions or comments about our privacy practices or this Privacy Statement. You can always reach us online at privacy@billrez.com. You can reach us via mail to

14681 Midway Rd
2nd floor
Addison, TX 75001
+1 (833) 245 – 5739